Terms & Conditions for Delivery & Payment:
These terms of sale apply to all products supplied by SVETLA BAGS Ltd.
Products descriptions and prices will be as shown on our website.
All prices are in BGN and inclusive of VAT.
Usually, the order is being processed on the following working day. It is also the term for cancellation of order without any charges. If the order is cancelled after its confirmation and upon delivery, fees are to be charged – double the amount payable for courier fees + BGN 4.00 processing fee.
A claim for a purchased item is only acceptable at the time of delivery. Kindly, unpack and check the item!
The Firm has a contract with the "Leo Express" and “Econt Express” courier services, applying the following charges:
- Free delivery to the countryside for orders over BGN 100.00;
- Fee of BGN 10.00 payable upon delivery of orders under BGN 100.00 to the country;
- Deliveries are carried out by couriers on working days between 9:00 and 17:30; on Saturdays until 13:30;
- We deliver only within Bulgaria for the time being;
- Items are dispatched after client’s confirmation;
- Checking of orders on working days between 10:00 and 17:00;
- Large orders and deliveries may be performed in portions.
We realize how important it is for you to be able to shop in complete confidence, so we undertake to keep the information you supply to us secure at all times.
Any eventual color nuances are mainly due to the color settings of your monitor and cannot be a sound reason for rejecting a delivered item.
For issuing an invoice, kindly provide the company details.
Warranty: A guarantee card accompanies each item dispatched. Svetla bags provides also a post-guarantee service and repairs. Visit our shop at “Orlov most” or call 02/943 39 52.
Telephones for information /office hours 9:00 - 17:30/: 02/943 39 52, 0899 932 511
Thank you for choosing Svetla Bags!